Frequently Asked Questions About Handmade Soap and Natural Skincare – ZoliaVera


Why is handmade soap better than store bought?
Store bought soaps contain detergents and are technically not classified as soap at all! True soap is simply an emulsification of oils and salt. Commercial soaps are usually not that. Those soaps also tend to be extremely drying and irritating to the skin. Reason being, the glycerin naturally occurring in soap is a profitable by-product. Instead of keeping the natural moisturizing qualities in the soap, these companies choose to sell its glycerin and leave the bar of soap with very little moisturizing properties. We think it's best to leave soap in its naturally occurring,  ultra moisturizing state!
How long will my bar of handmade soap last?
Longer than you might think! We utilize ingredients that will make a firm, yet moisture packed bar of soap. Our bars are cured for a full 4-6 weeks so you'll receive 100% pure soap, without any water weight! On average, each bar will last about a month with daily use. Remember to use a draining soap dish which will prevent soggy soap and will maximize its life span.
What if I have allergies?
If you have any allergies, please read our ingredient list thoroughly. Some products DO feature ingredients such as milk, almond or essential oils. If you have any uncertainty, please feel free to contact us for clarification. If you experience any irritation, discontinue use right away!
What is the difference between essential oil and fragrance oil?
Essential oils are purely extracted from their source and have therapeutic effects. Fragrance oils are synthetically created for the purpose of scent, but are safe for use on skin. If you find your skin easily irritated by fragrance; essential oil might be a great alternative for you! Our products formulated with essential oils are suitable for sensitive skin, though you should always consult with your doctor if you’re unsure!
What if my soap has imperfections?
Handcrafted soap is processed and cut by hand; thus no two bars will exactly alike. Temperature can make color appear slightly different from batch to batch, while design may also vary. Small pockets of air may form from a thick batter being poured. It does not affect the quality of the soap in the least! You may also witness “soda ash” which is a harmless powder-like substance that forms when new soap meets air or has a rapid drop in temperature. This will completely disappear during the soap’s first use.
Why is lye used in handmade soap?
Lye isn't nearly as scary as it sounds. Lye is a sodium used as a binding agent in skincare products and food. The good news? It has completely evaporated by the time soap has cured and is ready to be sold! While caustic in its active state, it's necessary to produce the chemical reaction that turns oils into soap.
What is "cold process" soap?
Cold process soap is believed to be the best kind of soap for your skin and the planet. No alternative seems to offer the level of control and benefits that cold process soap does. It has been a household staple for centuries.
How do I place an order?
You can order products through our website 24 hours a day or by visiting our studio and  storefront at 52 Pleasant Street in Portland, Maine! Sign up for our newsletter to keep track of festivals, markets and other places we’ll be! We also accept phone orders during normal business hours. Feel free to call or e-mail with any questions or special requests!
When will my order be shipped?
To check the status of your order at any time, click here.We ship individual customer orders within 3 business days of your received payment. (wholesale customers, allow 4-6 weeks) Orders placed during the holiday season often take longer, especially if you are placing a custom order, or if your order is especially large. Please contact us if you have any questions or requests specific to your order. We’d be happy to help!
How soon will I receive my shipment?
DOMESTIC ORDERS: • All orders are shipped via USPS. First Class Mail or Priority Mail, depending on weight. Shipped within 3 business days of cleared payment (unless there is a special circumstance) This means your items should arrive within a week. • All domestic orders will have a tracking number, which will be e-mailed to you. INTERNATIONAL CUSTOMERS: • Please note that you are responsible for any duties and customs charges that may be incurred. • International mail usually arrives in less than 2 weeks but sometimes it takes over a month to arrive. • Upon order, we can determine the most cost effective method of shipment and will refund any overcharges.
What is your return policy?
If there is an issue with your order such as incorrect, missing, incomplete or damaged items, please contact us immediately for a resolution. We stand by our products 100% and will work with you to make things right!
Due to the nature of these products, returns are not accepted for any used products. Full size unused items may be returned if posted within 7 business days of receipt. Must be in original condition and original packaging. Returns are subject to a 15% restocking fee. No exchanges will be made for any other reason.
Returns MUST be posted with delivery confirmation. Not responsible for missing items without delivery confirmation or improperly packaged fragile items.
Will your handmade soaps and lotions treat my condition?
Absolutely no claims are made on product capabilities. Statements have not been evaluated by the Food and Drug Administration. These product is not intended to diagnose, treat, cure, or prevent any disease. I encourage you to read about the ingredients these products contain to make an informed decision regarding your skincare. All ingredients are listed for this purpose.

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